# Twilio: SMS Delivery Delays from Twilio to Claro Brazil

> Twilio status incident “SMS Delivery Delays from Twilio to Claro Brazil” on 2026-11-04: impact minor (vendor’s label), 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/sv0vq136j25r
Last updated: 2026-11-04T20:03:50Z

- Impact (vendor’s label): minor
- Status: monitoring · edited after publishing
- Started: 2026-11-04 17:15 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 4 · Affected components: CARRIER NETWORK - SMS, Latin America, SMS, Latin America
- [Vendor status page: https://status.twilio.com/incidents/sv0vq136j25r](https://status.twilio.com/incidents/sv0vq136j25r)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-11-04 17:15 UTC: Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-11-04 17:22 UTC: Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-11-04 18:22 UTC: Twilio customers may be experiencing SMS delivery delays from Twilio to Claro network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-11-04 19:53 UTC: We have observed a recovery in SMS delivery from Twilio to Claro network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-11-04 18:23 UTC: [Incident updated: SMS Delivery Delays from Twilio to Claro Brazil](https://rewindex.com/change/rb06bc5db13c9cd.md)
- 2026-11-04 20:03 UTC: [Incident updated: SMS Delivery Delays from Twilio to Claro Brazil](https://rewindex.com/change/r7540b62d118851.md)

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-11-04 17:15 UTC, not resolved, 4 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/sv0vq136j25r
- Citation: Twilio, “SMS Delivery Delays from Twilio to Claro Brazil” (2026-11-04 17:15 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/sv0vq136j25r (CC BY 4.0).
- Markdown link: `[Twilio: SMS Delivery Delays from Twilio to Claro Brazil (2026-11-04)](https://rewindex.com/company/twilio/incidents/sv0vq136j25r)`


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Canonical: https://rewindex.com/company/twilio/incidents/sv0vq136j25r · Markdown: https://rewindex.com/company/twilio/incidents/sv0vq136j25r.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/sv0vq136j25r · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:49:19.756Z