# Twilio: Local and International Voice Call Failures to a Subset of Twilio Hong Kong Long Codes

> Twilio status incident “Local and International Voice Call Failures to a Subset of Twilio Hong Kong Long Codes” on 2021-11-12: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/smz7zy15bh65
Last updated: 2021-11-12T21:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-11-12 21:00 UTC · Resolved: 2021-11-12 21:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/smz7zy15bh65](https://status.twilio.com/incidents/smz7zy15bh65)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-11-12 21:00 UTC: Programmable Voice calls to a subset of Twilio Hong Kong long codes were degraded for approximately 52 minutes between 13:08 and 14:00 Pacific Time on 11/12/2021. During this period, customers may have experienced call failures. The issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2021-11-12 21:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/smz7zy15bh65
- Citation: Twilio, “Local and International Voice Call Failures to a Subset of Twilio Hong Kong Long Codes” (2021-11-12 21:00 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/smz7zy15bh65 (CC BY 4.0).
- Markdown link: `[Twilio: Local and International Voice Call Failures to a Subset of Twilio Hong Kong Long Codes (2021-11-12)](https://rewindex.com/company/twilio/incidents/smz7zy15bh65)`


---
Canonical: https://rewindex.com/company/twilio/incidents/smz7zy15bh65 · Markdown: https://rewindex.com/company/twilio/incidents/smz7zy15bh65.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/smz7zy15bh65 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:06:53.925Z