# Twilio: SMS Delivery Failures from Twilio Alphanumeric Sender Type to Multiple Networks in Turkey

- Impact (vendor’s label): minor
- Status: monitoring · edited after publishing
- Started: 2026-10-17 23:14 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 6 · Affected components: CARRIER NETWORK - SMS, Europe, SMS, Europe
- [Vendor status page: https://stspg.io/f1hwbj5gxntf](https://stspg.io/f1hwbj5gxntf)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-17 23:14 UTC: Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-17 23:17 UTC: Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-18 00:17 UTC: Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-10-18 02:18 UTC: Twilio customers may be experiencing SMS delivery failures from Twilio Alphanumeric Sender IDs to network subscribers on multiple networks in Turkey. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- **monitoring** 2026-10-18 06:21 UTC: We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Turkey and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-10-18 08:22 UTC: We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender Type to network subscribers on multiple networks in Turkey and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-10-17 23:25 UTC: [Incident updated: SMS Delivery Failures from Twilio Alphanumeric Sender IDs to Multiple Networks in Turkey](https://rewindex.com/change/r3d7ac8d9f0d5f7.md)
- 2026-10-18 00:18 UTC: [Incident updated: SMS Delivery Failures from Twilio Alphanumeric Sender IDs to Multiple Networks in Turkey](https://rewindex.com/change/r2225d5cc5e9d99.md)
- 2026-10-18 02:23 UTC: [Incident updated: SMS Delivery Failures from Twilio Alphanumeric Sender IDs to Multiple Networks in Turkey](https://rewindex.com/change/r9fae7afa82418c.md)
- 2026-10-18 06:23 UTC: [Incident updated: SMS Delivery Failures from Twilio Alphanumeric Sender IDs to Multiple Networks in Turkey](https://rewindex.com/change/r4d7f3628aa438e.md)
- 2026-10-18 08:23 UTC: [Incident silently edited: SMS Delivery Failures from Twilio Alphanumeric Sender Type to Multiple Networks in Turkey](https://rewindex.com/change/r810842483c8449.md)


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Canonical: https://rewindex.com/company/twilio/incidents/sjg4gk7gfdw1 · Markdown: https://rewindex.com/company/twilio/incidents/sjg4gk7gfdw1.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/sjg4gk7gfdw1 · Generated 2026-10-18T09:43:30.315Z