# Twilio: Our Engineers are Investigating an Issue with Lookup API

> Twilio status incident “Our Engineers are Investigating an Issue with Lookup API” on 2023-12-05: impact none (vendor’s label), 32 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/s73sv1v04363
Last updated: 2023-12-05T17:06:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-12-05 16:34 UTC · Resolved: 2023-12-05 17:06 UTC · Duration: 32 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/s73sv1v04363](https://status.twilio.com/incidents/s73sv1v04363)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-12-05 17:06 UTC: Twilio Lookup API was degraded for 111 minutes between 12:30 and 02:21AM Pacific Time on 12/05/2023. During this period of time due customers may have experienced errors for the caller\_name package when using the Lookup API. After working with our vendor, the issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2023-12-05 16:34 UTC, resolved after 32 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/s73sv1v04363
- Citation: Twilio, “Our Engineers are Investigating an Issue with Lookup API” (2023-12-05 16:34 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/s73sv1v04363 (CC BY 4.0).
- Markdown link: `[Twilio: Our Engineers are Investigating an Issue with Lookup API (2023-12-05)](https://rewindex.com/company/twilio/incidents/s73sv1v04363)`


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Canonical: https://rewindex.com/company/twilio/incidents/s73sv1v04363 · Markdown: https://rewindex.com/company/twilio/incidents/s73sv1v04363.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/s73sv1v04363 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:41:48.040Z