# Twilio: On Call Engineers are Investigating an issue with Whatsapp Templates syncing to Facebook

> Twilio status incident “On Call Engineers are Investigating an issue with Whatsapp Templates syncing to Facebook” on 2020-10-06: impact none (vendor’s label), 21 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/s1chnxsgzyzp
Last updated: 2020-10-06T20:35:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2020-10-06 20:14 UTC · Resolved: 2020-10-06 20:35 UTC · Duration: 21 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/s1chnxsgzyzp](https://status.twilio.com/incidents/s1chnxsgzyzp)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2020-10-06 20:35 UTC: We have fully investigated the Whatsapp template issue triggered by our automated alert, and it was determined that there is no customer impact. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2020-10-06 20:14 UTC, resolved after 21 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/s1chnxsgzyzp
- Citation: Twilio, “On Call Engineers are Investigating an issue with Whatsapp Templates syncing to Facebook” (2020-10-06 20:14 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/s1chnxsgzyzp (CC BY 4.0).
- Markdown link: `[Twilio: On Call Engineers are Investigating an issue with Whatsapp Templates syncing to Facebook (2020-10-06)](https://rewindex.com/company/twilio/incidents/s1chnxsgzyzp)`


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Canonical: https://rewindex.com/company/twilio/incidents/s1chnxsgzyzp · Markdown: https://rewindex.com/company/twilio/incidents/s1chnxsgzyzp.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/s1chnxsgzyzp · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:45:43.952Z