# Twilio: Devices using Super SIM may experience connectivity issues in Australia on 3G

> Twilio status incident “Devices using Super SIM may experience connectivity issues in Australia on 3G” on 2021-03-08: impact minor (vendor’s label), 1.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/rz5sn7qjt97r
Last updated: 2021-03-08T22:12:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-03-08 20:52 UTC · Resolved: 2021-03-08 22:12 UTC · Duration: 1.3 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/rz5sn7qjt97r](https://status.twilio.com/incidents/rz5sn7qjt97r)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-03-08 22:12 UTC: The incident is still ongoing but appears to be limited to only Telstra 3G in Australia. We are working diligently with our connectivity partner to resolve the issue. Devices connecting with Super SIM in Australia can connect to additional networks such as Optus if they are having trouble connecting on Telstra. As 4G/LTE connectivity was not impacted during this incident and alternative networks are available, this incident will now be closed. We have reached out to all impacted customers and will continue to provide them updates as the issue progresses.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2021-03-08 20:52 UTC, resolved after 1.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/rz5sn7qjt97r
- Citation: Twilio, “Devices using Super SIM may experience connectivity issues in Australia on 3G” (2021-03-08 20:52 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/rz5sn7qjt97r (CC BY 4.0).
- Markdown link: `[Twilio: Devices using Super SIM may experience connectivity issues in Australia on 3G (2021-03-08)](https://rewindex.com/company/twilio/incidents/rz5sn7qjt97r)`


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Canonical: https://rewindex.com/company/twilio/incidents/rz5sn7qjt97r · Markdown: https://rewindex.com/company/twilio/incidents/rz5sn7qjt97r.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/rz5sn7qjt97r · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:32:53.482Z