# Twilio: Media Fetches from Api.twilio.com Resources Failing for a Subset of Customers

> Twilio status incident “Media Fetches from Api.twilio.com Resources Failing for a Subset of Customers” on 2021-03-25: impact minor (vendor’s label), 7.9 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/rtj9vd552ddd
Last updated: 2021-03-26T00:48:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-03-25 16:56 UTC · Resolved: 2021-03-26 00:48 UTC · Duration: 7.9 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/rtj9vd552ddd](https://status.twilio.com/incidents/rtj9vd552ddd)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-03-26 00:48 UTC: The issue causing media fetch failures has been resolved and the service is operating normally at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2021-03-25 16:56 UTC, resolved after 7.9 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/rtj9vd552ddd
- Citation: Twilio, “Media Fetches from Api.twilio.com Resources Failing for a Subset of Customers” (2021-03-25 16:56 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/rtj9vd552ddd (CC BY 4.0).
- Markdown link: `[Twilio: Media Fetches from Api.twilio.com Resources Failing for a Subset of Customers (2021-03-25)](https://rewindex.com/company/twilio/incidents/rtj9vd552ddd)`


---
Canonical: https://rewindex.com/company/twilio/incidents/rtj9vd552ddd · Markdown: https://rewindex.com/company/twilio/incidents/rtj9vd552ddd.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/rtj9vd552ddd · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:19:48.304Z