# Twilio: Customers Remaining Suspended After Making Payments

> Twilio status incident “Customers Remaining Suspended After Making Payments” on 2023-08-17: impact minor (vendor’s label), 18 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/rlvgljmx58zj
Last updated: 2023-08-18T17:09:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-08-17 22:45 UTC · Resolved: 2023-08-18 17:09 UTC · Duration: 18 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/rlvgljmx58zj](https://status.twilio.com/incidents/rlvgljmx58zj)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-08-18 17:09 UTC: The issue with Pay-As-You-Go customers seeing their accounts remaining in a suspended status after making a successful payment has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2023-08-17 22:45 UTC, resolved after 18 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/rlvgljmx58zj
- Citation: Twilio, “Customers Remaining Suspended After Making Payments” (2023-08-17 22:45 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/rlvgljmx58zj (CC BY 4.0).
- Markdown link: `[Twilio: Customers Remaining Suspended After Making Payments (2023-08-17)](https://rewindex.com/company/twilio/incidents/rlvgljmx58zj)`


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Canonical: https://rewindex.com/company/twilio/incidents/rlvgljmx58zj · Markdown: https://rewindex.com/company/twilio/incidents/rlvgljmx58zj.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/rlvgljmx58zj · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:06:30.500Z