# Twilio: SMS Delivery Failures from Twilio to MTN Nigeria

> Twilio status incident “SMS Delivery Failures from Twilio to MTN Nigeria” on 2026-11-08: impact minor (vendor’s label), 6.0 h, 5 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/rg1ppj2b00hz
Last updated: 2026-11-09T05:23:49Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-11-08 23:19 UTC · Resolved: 2026-11-09 05:20 UTC · Duration: 6.0 h
- Updates: 5 · Affected components: CARRIER NETWORK - SMS, Middle East & Africa, SMS, Middle East & Africa
- [Vendor status page: https://status.twilio.com/incidents/rg1ppj2b00hz](https://status.twilio.com/incidents/rg1ppj2b00hz)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-11-08 23:19 UTC: Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-11-09 00:03 UTC: Twilio customers may be experiencing SMS delivery failures from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-11-09 01:15 UTC: Twilio customers may be experiencing SMS delivery failures from Twilio to MTN network subscribers in Nigeria. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-11-09 03:19 UTC: We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **resolved** 2026-11-09 05:20 UTC: The incident has been resolved and SMS delivery from Twilio to MTN network subscribers in Nigeria is operating normally.

## Rewindex changes for this incident

- 2026-11-09 00:14 UTC: [Incident updated: SMS Delivery Failures from Twilio to MTN Nigeria](https://rewindex.com/change/re879dbe2b965c5.md)
- 2026-11-09 01:23 UTC: [Incident updated: SMS Delivery Failures from Twilio to MTN Nigeria](https://rewindex.com/change/r8a9caeec821930.md)
- 2026-11-09 03:23 UTC: [Incident updated: SMS Delivery Failures from Twilio to MTN Nigeria](https://rewindex.com/change/rbc4a05f888b0da.md)
- 2026-11-09 05:23 UTC: [Incident updated: SMS Delivery Failures from Twilio to MTN Nigeria](https://rewindex.com/change/rbef814f44a9f7c.md)

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-11-08 23:19 UTC, resolved after 6.0 h, 5 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/rg1ppj2b00hz
- Citation: Twilio, “SMS Delivery Failures from Twilio to MTN Nigeria” (2026-11-08 23:19 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/rg1ppj2b00hz (CC BY 4.0).
- Markdown link: `[Twilio: SMS Delivery Failures from Twilio to MTN Nigeria (2026-11-08)](https://rewindex.com/company/twilio/incidents/rg1ppj2b00hz)`


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Canonical: https://rewindex.com/company/twilio/incidents/rg1ppj2b00hz · Markdown: https://rewindex.com/company/twilio/incidents/rg1ppj2b00hz.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/rg1ppj2b00hz · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-09T16:50:29.198Z