# Twilio: Special characters being incorrectly formatted in outbound SMS to Verizon Network in US

> Twilio status incident “Special characters being incorrectly formatted in outbound SMS to Verizon Network in US” on 2020-04-14: impact minor (vendor’s label), 26 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/rdl0wjrcv85b
Last updated: 2020-04-14T13:25:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-04-14 12:59 UTC · Resolved: 2020-04-14 13:25 UTC · Duration: 26 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/rdl0wjrcv85b](https://status.twilio.com/incidents/rdl0wjrcv85b)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2020-04-14 13:25 UTC: This root cause of this issue has been identified by our carrier partner, and the expected time of resolution is Thursday into Friday over night PDT. We will continue to work with our carrier partner on their fix implementation and test verification. Please reach out to support@twilio.com if you have any concerns and questions.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2020-04-14 12:59 UTC, resolved after 26 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/rdl0wjrcv85b
- Citation: Twilio, “Special characters being incorrectly formatted in outbound SMS to Verizon Network in US” (2020-04-14 12:59 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/rdl0wjrcv85b (CC BY 4.0).
- Markdown link: `[Twilio: Special characters being incorrectly formatted in outbound SMS to Verizon Network in US (2020-04-14)](https://rewindex.com/company/twilio/incidents/rdl0wjrcv85b)`


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Canonical: https://rewindex.com/company/twilio/incidents/rdl0wjrcv85b · Markdown: https://rewindex.com/company/twilio/incidents/rdl0wjrcv85b.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/rdl0wjrcv85b · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:40:58.808Z