# Twilio: Canada Account Security Service Partner Maintenance

> Twilio maintenance “Canada Account Security Service Partner Maintenance” on 2026-10-07: impact maintenance (vendor’s label), 8 d, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/r5tdq1bg4p3m
Last updated: 2026-10-16T08:00:08Z

- Impact (vendor’s label): maintenance (maintenance)
- Status: completed
- Started: 2026-10-07 20:42 UTC · Resolved: 2026-10-16 08:00 UTC · Duration: 8 d
- Updates: 3 · Affected components: CARRIER NETWORK - Lookup Identity Match, CARRIER NETWORK - Lookup Line Type Intelligence \[Twilio API\], CARRIER NETWORK - Lookup SIM Swap, Lookup Identity Match, Lookup Line Type Intelligence \[Twilio API\], Lookup SIM Swap
- [Vendor status page: https://status.twilio.com/incidents/r5tdq1bg4p3m](https://status.twilio.com/incidents/r5tdq1bg4p3m)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **scheduled** 2026-10-07 20:42 UTC: Our service partner is conducting a planned maintenance from 15 October 2026 at 21:00 PDT until 16 October 2026 at 01:00 PDT. During the maintenance window, there could be intermittent API request failures for the following carriers and country: Rogers Canada, Telus Canada, Bell Canada. Impacted Products: Lookup Identity Match, Legacy Identity MatchAndAttributes, Lookup SIM Swap, Lookup Line Type Intelligence \[Twilio API\]
- **in progress** 2026-10-16 04:00 UTC: Scheduled maintenance is currently in progress. We will provide updates as necessary.
- **completed** 2026-10-16 08:00 UTC: The scheduled maintenance has been completed.

## Cite this

Maintenance posted by Twilio, started 2026-10-07 20:42 UTC, resolved after 8 d, 3 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/r5tdq1bg4p3m
- Citation: Twilio, “Canada Account Security Service Partner Maintenance” (2026-10-07 20:42 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/r5tdq1bg4p3m (CC BY 4.0).
- Markdown link: `[Twilio: Canada Account Security Service Partner Maintenance (2026-10-07)](https://rewindex.com/company/twilio/incidents/r5tdq1bg4p3m)`


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Canonical: https://rewindex.com/company/twilio/incidents/r5tdq1bg4p3m · Markdown: https://rewindex.com/company/twilio/incidents/r5tdq1bg4p3m.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/r5tdq1bg4p3m · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:54:29.235Z