# Twilio: Packet Loss in Brazil Region Impacting Inbound Voice Call Quality for Subset of Customers

> Twilio status incident “Packet Loss in Brazil Region Impacting Inbound Voice Call Quality for Subset of Customers” on 2021-05-17: impact minor (vendor’s label), 4.7 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/r21vkph1h17f
Last updated: 2021-05-17T17:51:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-05-17 13:07 UTC · Resolved: 2021-05-17 17:51 UTC · Duration: 4.7 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/r21vkph1h17f](https://status.twilio.com/incidents/r21vkph1h17f)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-05-17 17:51 UTC: We are no longer observing packet loss for Brazil. This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2021-05-17 13:07 UTC, resolved after 4.7 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/r21vkph1h17f
- Citation: Twilio, “Packet Loss in Brazil Region Impacting Inbound Voice Call Quality for Subset of Customers” (2021-05-17 13:07 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/r21vkph1h17f (CC BY 4.0).
- Markdown link: `[Twilio: Packet Loss in Brazil Region Impacting Inbound Voice Call Quality for Subset of Customers (2021-05-17)](https://rewindex.com/company/twilio/incidents/r21vkph1h17f)`


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Canonical: https://rewindex.com/company/twilio/incidents/r21vkph1h17f · Markdown: https://rewindex.com/company/twilio/incidents/r21vkph1h17f.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/r21vkph1h17f · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:10:36.862Z