# Twilio: On Call Engineers are Investigating a Potential Issue with the Chat Widget in SendGrid Help Center

> Twilio status incident “On Call Engineers are Investigating a Potential Issue with the Chat Widget in SendGrid Help Center” on 2023-01-09: impact none (vendor’s label), 1.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/qvskjs1npwn6
Last updated: 2023-01-10T00:28:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-01-09 23:17 UTC · Resolved: 2023-01-10 00:28 UTC · Duration: 1.2 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/qvskjs1npwn6](https://status.twilio.com/incidents/qvskjs1npwn6)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-01-10 00:28 UTC: We have fully investigated the issue with Chat Widget in SendGrid Help Center. It is only impacting SendGrid customers. Further communication will be posted directly on the SendGrid status page: status.sendgrid.com

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2023-01-09 23:17 UTC, resolved after 1.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/qvskjs1npwn6
- Citation: Twilio, “On Call Engineers are Investigating a Potential Issue with the Chat Widget in SendGrid Help Center” (2023-01-09 23:17 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/qvskjs1npwn6 (CC BY 4.0).
- Markdown link: `[Twilio: On Call Engineers are Investigating a Potential Issue with the Chat Widget in SendGrid Help Center (2023-01-09)](https://rewindex.com/company/twilio/incidents/qvskjs1npwn6)`


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Canonical: https://rewindex.com/company/twilio/incidents/qvskjs1npwn6 · Markdown: https://rewindex.com/company/twilio/incidents/qvskjs1npwn6.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/qvskjs1npwn6 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:31:50.504Z