# Twilio: Voice Call Post Dial Delay from a Subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to Multiple Networks in Multiple Countries

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-15 18:27 UTC · Resolved: 2026-10-15 22:14 UTC · Duration: 3.8 h
- Updates: 8 · Affected components: CARRIER NETWORK - Voice, North America, CARRIER NETWORK - Voice, APAC, CARRIER NETWORK - Voice, Middle East & Africa, CARRIER NETWORK - Voice, Europe, CARRIER NETWORK - Voice, Latin America, Voice, Latin America
- [Vendor status page: https://stspg.io/c1mswyygk5ml](https://stspg.io/c1mswyygk5ml)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-15 18:27 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Toll-Free Numbers and Phone Numbers to network subscribers on multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-15 18:28 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-15 19:06 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-15 19:07 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-15 19:34 UTC: Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Toll-Free, Landline, and Mobile Numbers to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-10-15 19:45 UTC: We have observed a recovery in voice calls from a subset of Twilio Toll-Free Numbers and Phone Numbers to network subscribers on multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-10-15 21:52 UTC: We have observed a recovery in voice calls from a subset of Twilio Toll-Free Numbers, Landline Numbers, and Mobile Numbers to network subscribers on multiple networks in multiple countries and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- **resolved** 2026-10-15 22:14 UTC: The incident has been resolved and voice calls from a subset of Twilio Toll-Free, Landline, and Mobile Phone Numbers to network subscribers on affected networks in multiple countries are operating normally.


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Canonical: https://rewindex.com/company/twilio/incidents/qj129lh3bt5l · Markdown: https://rewindex.com/company/twilio/incidents/qj129lh3bt5l.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/qj129lh3bt5l · Generated 2026-10-18T10:36:31.127Z