# Twilio: Reporting Delays For Super SIM Connection Events and Usage Records

> Twilio status incident “Reporting Delays For Super SIM Connection Events and Usage Records” on 2023-03-02: impact minor (vendor’s label), 3.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/qckz7q5b4j0p
Last updated: 2023-03-02T14:00:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-03-02 10:30 UTC · Resolved: 2023-03-02 14:00 UTC · Duration: 3.5 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/qckz7q5b4j0p](https://status.twilio.com/incidents/qckz7q5b4j0p)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-03-02 14:00 UTC: We are no longer experiencing reporting delay issues for Super SIM Connection Events and Usage Records in the DE1 and SG1 regions this issue has been resolved. However, while attempting to replay Super SIM Connection Events and Usage Records that were not published during the incident, we have identified an issue that prevents us from completing the process. Unfortunately, this means that the events that were not published are lost and cannot be recovered. We estimated that the incident affected around 100% of devices that were connected to the SG1 internet breakout region (using APN sg1.super) between March 1st 8 AM UTC and March 2nd 10:30 AM UTC, and about 11% of devices connected to the DE1 internet breakout region (using APN de1.super) between March 2nd 8AM UTC and March 2nd 10:30AM UTC.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2023-03-02 10:30 UTC, resolved after 3.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/qckz7q5b4j0p
- Citation: Twilio, “Reporting Delays For Super SIM Connection Events and Usage Records” (2023-03-02 10:30 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/qckz7q5b4j0p (CC BY 4.0).
- Markdown link: `[Twilio: Reporting Delays For Super SIM Connection Events and Usage Records (2023-03-02)](https://rewindex.com/company/twilio/incidents/qckz7q5b4j0p)`


---
Canonical: https://rewindex.com/company/twilio/incidents/qckz7q5b4j0p · Markdown: https://rewindex.com/company/twilio/incidents/qckz7q5b4j0p.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/qckz7q5b4j0p · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:12:09.595Z