# Twilio: Some customers are unable to play recordings in the console

> Twilio status incident “Some customers are unable to play recordings in the console” on 2016-08-08: impact minor (vendor’s label), 35 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/q8q1nk19jybc
Last updated: 2016-08-08T09:07:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2016-08-08 08:32 UTC · Resolved: 2016-08-08 09:07 UTC · Duration: 35 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/q8q1nk19jybc](https://status.twilio.com/incidents/q8q1nk19jybc)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2016-08-08 09:07 UTC: The issue was identified as a Console bug and will be fixed asap. The recordings can be downloaded or played from the portal as a workaround (https://www.twilio.com/user/account/log/calls).

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2016-08-08 08:32 UTC, resolved after 35 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/q8q1nk19jybc
- Citation: Twilio, “Some customers are unable to play recordings in the console” (2016-08-08 08:32 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/q8q1nk19jybc (CC BY 4.0).
- Markdown link: `[Twilio: Some customers are unable to play recordings in the console (2016-08-08)](https://rewindex.com/company/twilio/incidents/q8q1nk19jybc)`


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Canonical: https://rewindex.com/company/twilio/incidents/q8q1nk19jybc · Markdown: https://rewindex.com/company/twilio/incidents/q8q1nk19jybc.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/q8q1nk19jybc · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:23:49.552Z