# Twilio: Automated Alert: Minimal Customer Impact

> Twilio status incident “Automated Alert: Minimal Customer Impact” on 2020-11-25: impact minor (vendor’s label), 1.9 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/q8gf9tths7r9
Last updated: 2020-11-25T17:29:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-11-25 15:33 UTC · Resolved: 2020-11-25 17:29 UTC · Duration: 1.9 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/q8gf9tths7r9](https://status.twilio.com/incidents/q8gf9tths7r9)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2020-11-25 17:29 UTC: We have fully investigated the billing issue triggered by our automated alert, and it was determined that the impact was limited to a small set of customers, who might be seeing billing delays for voice calls. We will be reaching out to affected customers for direct follow-up.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2020-11-25 15:33 UTC, resolved after 1.9 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/q8gf9tths7r9
- Citation: Twilio, “Automated Alert: Minimal Customer Impact” (2020-11-25 15:33 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/q8gf9tths7r9 (CC BY 4.0).
- Markdown link: `[Twilio: Automated Alert: Minimal Customer Impact (2020-11-25)](https://rewindex.com/company/twilio/incidents/q8gf9tths7r9)`


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Canonical: https://rewindex.com/company/twilio/incidents/q8gf9tths7r9 · Markdown: https://rewindex.com/company/twilio/incidents/q8gf9tths7r9.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/q8gf9tths7r9 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:10:40.520Z