# Twilio: Voice Calls Stuck in Queue for a Subset of Customers

> Twilio status incident “Voice Calls Stuck in Queue for a Subset of Customers” on 2023-11-09: impact minor (vendor’s label), 1.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/q7prtv3bmgxp
Last updated: 2023-11-10T00:22:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-11-09 23:02 UTC · Resolved: 2023-11-10 00:22 UTC · Duration: 1.3 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/q7prtv3bmgxp](https://status.twilio.com/incidents/q7prtv3bmgxp)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-11-10 00:22 UTC: The issue with some calls being stuck in queue has been resolved and our Voice product is operating normally at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2023-11-09 23:02 UTC, resolved after 1.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/q7prtv3bmgxp
- Citation: Twilio, “Voice Calls Stuck in Queue for a Subset of Customers” (2023-11-09 23:02 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/q7prtv3bmgxp (CC BY 4.0).
- Markdown link: `[Twilio: Voice Calls Stuck in Queue for a Subset of Customers (2023-11-09)](https://rewindex.com/company/twilio/incidents/q7prtv3bmgxp)`


---
Canonical: https://rewindex.com/company/twilio/incidents/q7prtv3bmgxp · Markdown: https://rewindex.com/company/twilio/incidents/q7prtv3bmgxp.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/q7prtv3bmgxp · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:23:33.553Z