# Twilio: Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Philippines

> Twilio status incident “Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Philippines” on 2026-11-02: impact minor (vendor’s label), 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/q0wmp98qd05h
Last updated: 2026-11-02T10:19:16Z

- Impact (vendor’s label): minor
- Status: identified · edited after publishing
- Started: 2026-11-02 05:41 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 4 · Affected components: CARRIER NETWORK - Voice, APAC, Voice, APAC
- [Vendor status page: https://status.twilio.com/incidents/q0wmp98qd05h](https://status.twilio.com/incidents/q0wmp98qd05h)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-11-02 05:41 UTC: Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-11-02 05:42 UTC: Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-11-02 06:43 UTC: Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-11-02 08:49 UTC: Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-11-02 07:03 UTC: [Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Philippines](https://rewindex.com/change/r6fcbcdbec734ff.md)
- 2026-11-02 08:53 UTC: [Incident updated: Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Philippines](https://rewindex.com/change/rbabb9291e297d9.md)


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Canonical: https://rewindex.com/company/twilio/incidents/q0wmp98qd05h · Markdown: https://rewindex.com/company/twilio/incidents/q0wmp98qd05h.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/q0wmp98qd05h · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-02T10:19:16.256Z