# Twilio: Content Templates Encoded Incorrectly

> Twilio status incident “Content Templates Encoded Incorrectly” on 2024-02-06: impact none (vendor’s label), 56 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/psmzrd31mmv5
Last updated: 2024-02-06T22:43:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-02-06 21:47 UTC · Resolved: 2024-02-06 22:43 UTC · Duration: 56 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/psmzrd31mmv5](https://status.twilio.com/incidents/psmzrd31mmv5)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2024-02-06 22:43 UTC: Content Templates created and submitted to WhatsApp were encoded incorrectly for approximately 24 hours between 2024-02-05 09:27:57 and 2024-02-06 10:27:18 PT. During this period of time customers may have experienced non-english characters including emojis and characters containing accents appearing as '?' in sent messages. The issue has now been resolved. Customers will need to re-create the templates created during this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2024-02-06 21:47 UTC, resolved after 56 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/psmzrd31mmv5
- Citation: Twilio, “Content Templates Encoded Incorrectly” (2024-02-06 21:47 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/psmzrd31mmv5 (CC BY 4.0).
- Markdown link: `[Twilio: Content Templates Encoded Incorrectly (2024-02-06)](https://rewindex.com/company/twilio/incidents/psmzrd31mmv5)`


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Canonical: https://rewindex.com/company/twilio/incidents/psmzrd31mmv5 · Markdown: https://rewindex.com/company/twilio/incidents/psmzrd31mmv5.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/psmzrd31mmv5 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:25:28.731Z