# Twilio: On Call Engineers are Investigating Issue with Flex

> Twilio status incident “On Call Engineers are Investigating Issue with Flex” on 2021-05-04: impact minor (vendor’s label), 26 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/prpscgmgsd8z
Last updated: 2021-05-04T18:34:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-05-04 18:08 UTC · Resolved: 2021-05-04 18:34 UTC · Duration: 26 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/prpscgmgsd8z](https://status.twilio.com/incidents/prpscgmgsd8z)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-05-04 18:34 UTC: Twilio Flex was degraded for 71 minutes between 9:13 a.m. and 10:24 a.m. Pacific Time on 05/04/2021. During this period, customers may have experienced missing events for conference based instructions, the inability to perform conference on reservations, missing events while performing a transfer, or inability to perform transfers for voice tasks. The issue has now been resolved, and it was confirmed there was no customer impact.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2021-05-04 18:08 UTC, resolved after 26 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/prpscgmgsd8z
- Citation: Twilio, “On Call Engineers are Investigating Issue with Flex” (2021-05-04 18:08 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/prpscgmgsd8z (CC BY 4.0).
- Markdown link: `[Twilio: On Call Engineers are Investigating Issue with Flex (2021-05-04)](https://rewindex.com/company/twilio/incidents/prpscgmgsd8z)`


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Canonical: https://rewindex.com/company/twilio/incidents/prpscgmgsd8z · Markdown: https://rewindex.com/company/twilio/incidents/prpscgmgsd8z.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/prpscgmgsd8z · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:04:50.653Z