# Twilio: Voice Intelligence Error When Attempting to Use a Previously Deleted Service Name

> Twilio status incident “Voice Intelligence Error When Attempting to Use a Previously Deleted Service Name” on 2023-05-08: impact minor (vendor’s label), 2.9 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/ppyn4jjjw5bb
Last updated: 2023-05-08T12:45:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-05-08 09:49 UTC · Resolved: 2023-05-08 12:45 UTC · Duration: 2.9 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/ppyn4jjjw5bb](https://status.twilio.com/incidents/ppyn4jjjw5bb)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-05-08 12:45 UTC: The issue causing errors when Services are created with a previously used name has been resolved. Voice Intelligence is operating normally at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2023-05-08 09:49 UTC, resolved after 2.9 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/ppyn4jjjw5bb
- Citation: Twilio, “Voice Intelligence Error When Attempting to Use a Previously Deleted Service Name” (2023-05-08 09:49 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/ppyn4jjjw5bb (CC BY 4.0).
- Markdown link: `[Twilio: Voice Intelligence Error When Attempting to Use a Previously Deleted Service Name (2023-05-08)](https://rewindex.com/company/twilio/incidents/ppyn4jjjw5bb)`


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Canonical: https://rewindex.com/company/twilio/incidents/ppyn4jjjw5bb · Markdown: https://rewindex.com/company/twilio/incidents/ppyn4jjjw5bb.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/ppyn4jjjw5bb · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:18:05.786Z