# Twilio: Error 500 from Video API Service

> Twilio status incident “Error 500 from Video API Service” on 2021-03-02: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/pldkcx60vr60
Last updated: 2021-03-02T23:30:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-03-02 23:30 UTC · Resolved: 2021-03-02 23:30 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/pldkcx60vr60](https://status.twilio.com/incidents/pldkcx60vr60)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-03-02 23:30 UTC: Video Group Rooms, Video P2P and WebRTC Go Rooms were degraded for 44 minutes between 15:40 and 16:24 Pacific Time on 03/02/2021. During this period, customers may have experienced a 500 Error response when sending requests to the Video API Service. The issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2021-03-02 23:30 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/pldkcx60vr60
- Citation: Twilio, “Error 500 from Video API Service” (2021-03-02 23:30 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/pldkcx60vr60 (CC BY 4.0).
- Markdown link: `[Twilio: Error 500 from Video API Service (2021-03-02)](https://rewindex.com/company/twilio/incidents/pldkcx60vr60)`


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Canonical: https://rewindex.com/company/twilio/incidents/pldkcx60vr60 · Markdown: https://rewindex.com/company/twilio/incidents/pldkcx60vr60.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/pldkcx60vr60 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:01:20.412Z