# Twilio: Twilio Knowledge API calls are Failing Through Python SDK and Package

> Twilio status incident “Twilio Knowledge API calls are Failing Through Python SDK and Package” on 2026-05-07: impact minor (vendor’s label), 1.4 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/pcyh50t125rq
Last updated: 2026-05-07T11:13:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-07 09:51 UTC · Resolved: 2026-05-07 11:13 UTC · Duration: 1.4 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/pcyh50t125rq](https://status.twilio.com/incidents/pcyh50t125rq)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2026-05-07 11:13 UTC: The incident has been resolved and the issue while using the Twilio Python SDK and Package calls to knowledge.twilio.com will fail has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-05-07 09:51 UTC, resolved after 1.4 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/pcyh50t125rq
- Citation: Twilio, “Twilio Knowledge API calls are Failing Through Python SDK and Package” (2026-05-07 09:51 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/pcyh50t125rq (CC BY 4.0).
- Markdown link: `[Twilio: Twilio Knowledge API calls are Failing Through Python SDK and Package (2026-05-07)](https://rewindex.com/company/twilio/incidents/pcyh50t125rq)`


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Canonical: https://rewindex.com/company/twilio/incidents/pcyh50t125rq · Markdown: https://rewindex.com/company/twilio/incidents/pcyh50t125rq.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/pcyh50t125rq · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:01:24.336Z