# Twilio: Voice Intelligence Transcripts Missing Call Details Metadata

> Twilio status incident “Voice Intelligence Transcripts Missing Call Details Metadata” on 2024-04-30: impact none (vendor’s label), 1.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/p4j8mtq36ct1
Last updated: 2024-04-30T19:02:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-04-30 17:32 UTC · Resolved: 2024-04-30 19:02 UTC · Duration: 1.5 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/p4j8mtq36ct1](https://status.twilio.com/incidents/p4j8mtq36ct1)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2024-04-30 19:02 UTC: Voice Intelligence Transcripts call details metadata was degraded for 2 hours between 14:31 and 16:31 Pacific Time on 04/29/2024. During this period of time, customers may have created transcriptions without call details (call from and call to number). All other attributes are present and correct. No delay in producing the transcripts. The issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2024-04-30 17:32 UTC, resolved after 1.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/p4j8mtq36ct1
- Citation: Twilio, “Voice Intelligence Transcripts Missing Call Details Metadata” (2024-04-30 17:32 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/p4j8mtq36ct1 (CC BY 4.0).
- Markdown link: `[Twilio: Voice Intelligence Transcripts Missing Call Details Metadata (2024-04-30)](https://rewindex.com/company/twilio/incidents/p4j8mtq36ct1)`


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Canonical: https://rewindex.com/company/twilio/incidents/p4j8mtq36ct1 · Markdown: https://rewindex.com/company/twilio/incidents/p4j8mtq36ct1.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/p4j8mtq36ct1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:29:00.861Z