# Twilio: Silent Network Authentication (SNA) Missing Redirects in Indonesia

> Twilio status incident “Silent Network Authentication (SNA) Missing Redirects in Indonesia” on 2026-11-02: impact minor (vendor’s label), 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/p3dwpq8y05nd
Last updated: 2026-11-02T10:18:53Z

- Impact (vendor’s label): minor
- Status: identified · edited after publishing
- Started: 2026-11-02 06:54 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 3 · Affected components: CARRIER NETWORK - Verify Silent Network Auth, Verify Silent Network Auth
- [Vendor status page: https://status.twilio.com/incidents/p3dwpq8y05nd](https://status.twilio.com/incidents/p3dwpq8y05nd)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-11-02 06:54 UTC: Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-11-02 07:36 UTC: Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-11-02 08:43 UTC: Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) in Indonesia. API transactions may temporarily fail over to secondary methods like SMS OTP. Our team is actively investigating the issue. We will provide another update in 2 hours or as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-11-02 07:43 UTC: [Incident updated: Silent Network Authentication (SNA) Missing Redirects in Indonesia](https://rewindex.com/change/r8c611dde931275.md)
- 2026-11-02 08:53 UTC: [Incident updated: Silent Network Authentication (SNA) Missing Redirects in Indonesia](https://rewindex.com/change/re9457d3ca1beae.md)


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Canonical: https://rewindex.com/company/twilio/incidents/p3dwpq8y05nd · Markdown: https://rewindex.com/company/twilio/incidents/p3dwpq8y05nd.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/p3dwpq8y05nd · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-02T10:18:53.279Z