# Twilio: Customers Encountering Issues With Live Chat

> Twilio status incident “Customers Encountering Issues With Live Chat” on 2025-04-02: impact minor (vendor’s label), 2.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/p2h1jzy7qkmp
Last updated: 2025-04-02T22:37:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-04-02 20:22 UTC · Resolved: 2025-04-02 22:37 UTC · Duration: 2.3 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/p2h1jzy7qkmp](https://status.twilio.com/incidents/p2h1jzy7qkmp)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2025-04-02 22:37 UTC: Live Chat is operating normally at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2025-04-02 20:22 UTC, resolved after 2.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/p2h1jzy7qkmp
- Citation: Twilio, “Customers Encountering Issues With Live Chat” (2025-04-02 20:22 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/p2h1jzy7qkmp (CC BY 4.0).
- Markdown link: `[Twilio: Customers Encountering Issues With Live Chat (2025-04-02)](https://rewindex.com/company/twilio/incidents/p2h1jzy7qkmp)`


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Canonical: https://rewindex.com/company/twilio/incidents/p2h1jzy7qkmp · Markdown: https://rewindex.com/company/twilio/incidents/p2h1jzy7qkmp.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/p2h1jzy7qkmp · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:18:39.121Z