# Twilio: Carrier Lookup Elevated Error Rate for a Subset of Customers

> Twilio status incident “Carrier Lookup Elevated Error Rate for a Subset of Customers” on 2021-04-21: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/nzmdjdwvxw75
Last updated: 2021-04-21T17:12:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-04-21 17:12 UTC · Resolved: 2021-04-21 17:12 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/nzmdjdwvxw75](https://status.twilio.com/incidents/nzmdjdwvxw75)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-04-21 17:12 UTC: Carrier Lookup was degraded for 10 minutes between 11:24 and 11:34 Pacific Time on 04/21/2021. During this period, a subset of customers performing lookups to the US and Canada may have experienced elevated error rate from the API. The issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2021-04-21 17:12 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/nzmdjdwvxw75
- Citation: Twilio, “Carrier Lookup Elevated Error Rate for a Subset of Customers” (2021-04-21 17:12 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/nzmdjdwvxw75 (CC BY 4.0).
- Markdown link: `[Twilio: Carrier Lookup Elevated Error Rate for a Subset of Customers (2021-04-21)](https://rewindex.com/company/twilio/incidents/nzmdjdwvxw75)`


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Canonical: https://rewindex.com/company/twilio/incidents/nzmdjdwvxw75 · Markdown: https://rewindex.com/company/twilio/incidents/nzmdjdwvxw75.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/nzmdjdwvxw75 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T18:02:43.967Z