# Twilio: SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-23 13:13 UTC · Resolved: 2026-10-23 19:17 UTC · Duration: 6.1 h
- Updates: 6 · Affected components: CARRIER NETWORK - SMS, Latin America, SMS, Latin America
- [Vendor status page: https://status.twilio.com/incidents/ntn2vhywgctl](https://status.twilio.com/incidents/ntn2vhywgctl)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-23 13:13 UTC: Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-23 13:30 UTC: Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Liberty network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-23 14:30 UTC: Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-10-23 15:31 UTC: We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-10-23 17:31 UTC: We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- **resolved** 2026-10-23 19:17 UTC: The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico is operating normally.

## Rewindex changes for this incident

- 2026-10-23 13:33 UTC: [Incident updated: SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Puerto Rico](https://rewindex.com/change/r854f7417daf106.md)
- 2026-10-23 14:33 UTC: [Incident updated: SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico](https://rewindex.com/change/r96fe0f0ccaff0a.md)
- 2026-10-23 15:34 UTC: [Incident updated: SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico](https://rewindex.com/change/r9b06cd58e279e9.md)
- 2026-10-23 17:34 UTC: [Incident updated: SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico](https://rewindex.com/change/r20eb7058460212.md)
- 2026-10-23 19:23 UTC: [Incident updated: SMS Delivery Delays from a Subset of Twilio Short Codes to Liberty Mobile Puerto Rico](https://rewindex.com/change/rc2b23c63e88353.md)


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Canonical: https://rewindex.com/company/twilio/incidents/ntn2vhywgctl · Markdown: https://rewindex.com/company/twilio/incidents/ntn2vhywgctl.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/ntn2vhywgctl · Generated 2026-10-24T15:12:44.214Z