# Twilio: Flex SDK VirtualAgent not working - Google DialogFlow returns 404

> Twilio status incident “Flex SDK VirtualAgent not working - Google DialogFlow returns 404” on 2024-04-07: impact minor (vendor’s label), 1.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/nt8j5kf0vkk9
Last updated: 2024-04-07T12:16:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-04-07 11:00 UTC · Resolved: 2024-04-07 12:16 UTC · Duration: 1.3 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/nt8j5kf0vkk9](https://status.twilio.com/incidents/nt8j5kf0vkk9)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2024-04-07 12:16 UTC: Issue with Flex's VirtualAgent functionality has been resolved, and it is operating normally with limited impact.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2024-04-07 11:00 UTC, resolved after 1.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/nt8j5kf0vkk9
- Citation: Twilio, “Flex SDK VirtualAgent not working - Google DialogFlow returns 404” (2024-04-07 11:00 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/nt8j5kf0vkk9 (CC BY 4.0).
- Markdown link: `[Twilio: Flex SDK VirtualAgent not working - Google DialogFlow returns 404 (2024-04-07)](https://rewindex.com/company/twilio/incidents/nt8j5kf0vkk9)`


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Canonical: https://rewindex.com/company/twilio/incidents/nt8j5kf0vkk9 · Markdown: https://rewindex.com/company/twilio/incidents/nt8j5kf0vkk9.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/nt8j5kf0vkk9 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:41:08.131Z