# Twilio: Flex Agents are Unable to Make Outbound Voice Calls to a Subset of Numbers

> Twilio status incident “Flex Agents are Unable to Make Outbound Voice Calls to a Subset of Numbers” on 2021-11-05: impact minor (vendor’s label), 1.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/nsfsbxchxm1v
Last updated: 2021-11-05T17:08:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-11-05 15:34 UTC · Resolved: 2021-11-05 17:08 UTC · Duration: 1.6 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/nsfsbxchxm1v](https://status.twilio.com/incidents/nsfsbxchxm1v)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-11-05 17:08 UTC: The issue with Flex voice calls failing has been resolved and the Flex platform is operating normally at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2021-11-05 15:34 UTC, resolved after 1.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/nsfsbxchxm1v
- Citation: Twilio, “Flex Agents are Unable to Make Outbound Voice Calls to a Subset of Numbers” (2021-11-05 15:34 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/nsfsbxchxm1v (CC BY 4.0).
- Markdown link: `[Twilio: Flex Agents are Unable to Make Outbound Voice Calls to a Subset of Numbers (2021-11-05)](https://rewindex.com/company/twilio/incidents/nsfsbxchxm1v)`


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Canonical: https://rewindex.com/company/twilio/incidents/nsfsbxchxm1v · Markdown: https://rewindex.com/company/twilio/incidents/nsfsbxchxm1v.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/nsfsbxchxm1v · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:41:57.878Z