# Twilio: Voice Quality Call Issues to Multiple Countries in Europe

> Twilio status incident “Voice Quality Call Issues to Multiple Countries in Europe” on 2023-05-02: impact minor (vendor’s label), 13 d, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/ndnmxd9h2h1h
Last updated: 2023-05-15T18:16:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-05-02 09:05 UTC · Resolved: 2023-05-15 18:16 UTC · Duration: 13 d
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/ndnmxd9h2h1h](https://status.twilio.com/incidents/ndnmxd9h2h1h)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-05-15 18:16 UTC: We have seen stability in call quality, however the issue has not been fully resolved, and we may experience a recurrence of quality degradation due to heavy packet loss on calls to and from multiple countries in Europe. We have identified the subset of customers affected, are closing this incident post, and will be reaching out to these customers individually for further follow-up.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2023-05-02 09:05 UTC, resolved after 13 d, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/ndnmxd9h2h1h
- Citation: Twilio, “Voice Quality Call Issues to Multiple Countries in Europe” (2023-05-02 09:05 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/ndnmxd9h2h1h (CC BY 4.0).
- Markdown link: `[Twilio: Voice Quality Call Issues to Multiple Countries in Europe (2023-05-02)](https://rewindex.com/company/twilio/incidents/ndnmxd9h2h1h)`


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Canonical: https://rewindex.com/company/twilio/incidents/ndnmxd9h2h1h · Markdown: https://rewindex.com/company/twilio/incidents/ndnmxd9h2h1h.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/ndnmxd9h2h1h · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:57:11.109Z