# Twilio: Account Upgrade Attempts Returning Error Messages

> Twilio status incident “Account Upgrade Attempts Returning Error Messages” on 2026-01-21: impact minor (vendor’s label), 2.6 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/n5gzc6fstq62
Last updated: 2026-01-21T21:13:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-01-21 18:36 UTC · Resolved: 2026-01-21 21:13 UTC · Duration: 2.6 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/n5gzc6fstq62](https://status.twilio.com/incidents/n5gzc6fstq62)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2026-01-21 21:13 UTC: The issue causing some customers to be unable to upgrade their accounts has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-01-21 18:36 UTC, resolved after 2.6 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/n5gzc6fstq62
- Citation: Twilio, “Account Upgrade Attempts Returning Error Messages” (2026-01-21 18:36 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/n5gzc6fstq62 (CC BY 4.0).
- Markdown link: `[Twilio: Account Upgrade Attempts Returning Error Messages (2026-01-21)](https://rewindex.com/company/twilio/incidents/n5gzc6fstq62)`


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Canonical: https://rewindex.com/company/twilio/incidents/n5gzc6fstq62 · Markdown: https://rewindex.com/company/twilio/incidents/n5gzc6fstq62.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/n5gzc6fstq62 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:07:12.132Z