# Twilio: Downloading mp3 Recordings Fail if the Download Takes Over 30 Seconds

> Twilio status incident “Downloading mp3 Recordings Fail if the Download Takes Over 30 Seconds” on 2021-01-12: impact minor (vendor’s label), 2.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/n4pk4ls3hr9t
Last updated: 2021-01-12T17:14:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-01-12 14:42 UTC · Resolved: 2021-01-12 17:14 UTC · Duration: 2.5 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/n4pk4ls3hr9t](https://status.twilio.com/incidents/n4pk4ls3hr9t)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-01-12 17:14 UTC: We are no longer seeing the issue causing mp3 recording downloads to fail if the download takes over 30 seconds to process. This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2021-01-12 14:42 UTC, resolved after 2.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/n4pk4ls3hr9t
- Citation: Twilio, “Downloading mp3 Recordings Fail if the Download Takes Over 30 Seconds” (2021-01-12 14:42 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/n4pk4ls3hr9t (CC BY 4.0).
- Markdown link: `[Twilio: Downloading mp3 Recordings Fail if the Download Takes Over 30 Seconds (2021-01-12)](https://rewindex.com/company/twilio/incidents/n4pk4ls3hr9t)`


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Canonical: https://rewindex.com/company/twilio/incidents/n4pk4ls3hr9t · Markdown: https://rewindex.com/company/twilio/incidents/n4pk4ls3hr9t.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/n4pk4ls3hr9t · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:51:55.163Z