# Twilio: Voice Call Silent and One-Way Audio between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia

> Twilio status incident “Voice Call Silent and One-Way Audio between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia” on 2026-11-05: impact minor (vendor’s label), 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/n13tys18mwkt
Last updated: 2026-11-06T01:13:59Z

- Impact (vendor’s label): minor
- Status: identified · edited after publishing
- Started: 2026-11-05 23:33 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 3 · Affected components: CARRIER NETWORK - Voice, Latin America, Voice, Latin America
- [Vendor status page: https://status.twilio.com/incidents/n13tys18mwkt](https://status.twilio.com/incidents/n13tys18mwkt)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-11-05 23:33 UTC: Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-11-06 00:08 UTC: Twilio customers may be experiencing silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-11-06 01:09 UTC: Twilio customers may be experiencing voice call silent and one-way audio between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Colombia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

## Rewindex changes for this incident

- 2026-11-06 00:24 UTC: [Incident updated: Voice Call Silent and One-Way Audio between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia](https://rewindex.com/change/r67f1ab8ba63c53.md)
- 2026-11-06 01:13 UTC: [Incident updated: Voice Call Silent and One-Way Audio between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia](https://rewindex.com/change/r6f37dcb91c2f44.md)

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-11-05 23:33 UTC, not resolved, 3 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/n13tys18mwkt
- Citation: Twilio, “Voice Call Silent and One-Way Audio between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia” (2026-11-05 23:33 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/n13tys18mwkt (CC BY 4.0).
- Markdown link: `[Twilio: Voice Call Silent and One-Way Audio between a Subset of Twilio Phone Numbers and Multiple Networks in Colombia (2026-11-05)](https://rewindex.com/company/twilio/incidents/n13tys18mwkt)`


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Canonical: https://rewindex.com/company/twilio/incidents/n13tys18mwkt · Markdown: https://rewindex.com/company/twilio/incidents/n13tys18mwkt.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/n13tys18mwkt · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-06T16:28:25.197Z