# Twilio: Customer Accounts Not Upgrading After Successful Payment Processing

> Twilio status incident “Customer Accounts Not Upgrading After Successful Payment Processing” on 2025-12-17: impact minor (vendor’s label), 35 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/mp4sbq8pfdbh
Last updated: 2025-12-19T03:58:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-12-17 16:38 UTC · Resolved: 2025-12-19 03:58 UTC · Duration: 35 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/mp4sbq8pfdbh](https://status.twilio.com/incidents/mp4sbq8pfdbh)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2025-12-19 03:58 UTC: The issues with accounts not upgrading after successful payment processing has been resolved and is operating normally at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2025-12-17 16:38 UTC, resolved after 35 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/mp4sbq8pfdbh
- Citation: Twilio, “Customer Accounts Not Upgrading After Successful Payment Processing” (2025-12-17 16:38 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/mp4sbq8pfdbh (CC BY 4.0).
- Markdown link: `[Twilio: Customer Accounts Not Upgrading After Successful Payment Processing (2025-12-17)](https://rewindex.com/company/twilio/incidents/mp4sbq8pfdbh)`


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Canonical: https://rewindex.com/company/twilio/incidents/mp4sbq8pfdbh · Markdown: https://rewindex.com/company/twilio/incidents/mp4sbq8pfdbh.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/mp4sbq8pfdbh · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:23:30.405Z