# Twilio: Delays Processing Transcription Requests from Conversation Relay Customers With Pii Redaction Enabled

> Twilio status incident “Delays Processing Transcription Requests from Conversation Relay Customers With Pii Redaction Enabled” on 2025-05-29: impact minor (vendor’s label), 7.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/mnv5vb8n36gn
Last updated: 2025-05-30T00:10:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-05-29 17:00 UTC · Resolved: 2025-05-30 00:10 UTC · Duration: 7.2 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/mnv5vb8n36gn](https://status.twilio.com/incidents/mnv5vb8n36gn)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2025-05-30 00:10 UTC: The issue creating a delay in processing transcription request from ConversationRelay customers with PII Redaction enabled has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2025-05-29 17:00 UTC, resolved after 7.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/mnv5vb8n36gn
- Citation: Twilio, “Delays Processing Transcription Requests from Conversation Relay Customers With Pii Redaction Enabled” (2025-05-29 17:00 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/mnv5vb8n36gn (CC BY 4.0).
- Markdown link: `[Twilio: Delays Processing Transcription Requests from Conversation Relay Customers With Pii Redaction Enabled (2025-05-29)](https://rewindex.com/company/twilio/incidents/mnv5vb8n36gn)`


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Canonical: https://rewindex.com/company/twilio/incidents/mnv5vb8n36gn · Markdown: https://rewindex.com/company/twilio/incidents/mnv5vb8n36gn.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/mnv5vb8n36gn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:42:13.227Z