# Twilio: Concatenation Issues for a Subset of Multipart Messages to Telus Canada

> Twilio status incident “Concatenation Issues for a Subset of Multipart Messages to Telus Canada” on 2021-09-15: impact minor (vendor’s label), 41 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/mn29q6f7f7vj
Last updated: 2021-09-15T22:26:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-09-15 21:45 UTC · Resolved: 2021-09-15 22:26 UTC · Duration: 41 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/mn29q6f7f7vj](https://status.twilio.com/incidents/mn29q6f7f7vj)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-09-15 22:26 UTC: We have fully investigated the issue where a subset of multipart messages sent via short code to Telus in Canada are being delivered but not concatenating correctly, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2021-09-15 21:45 UTC, resolved after 41 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/mn29q6f7f7vj
- Citation: Twilio, “Concatenation Issues for a Subset of Multipart Messages to Telus Canada” (2021-09-15 21:45 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/mn29q6f7f7vj (CC BY 4.0).
- Markdown link: `[Twilio: Concatenation Issues for a Subset of Multipart Messages to Telus Canada (2021-09-15)](https://rewindex.com/company/twilio/incidents/mn29q6f7f7vj)`


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Canonical: https://rewindex.com/company/twilio/incidents/mn29q6f7f7vj · Markdown: https://rewindex.com/company/twilio/incidents/mn29q6f7f7vj.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/mn29q6f7f7vj · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T12:53:27.168Z