# Twilio: Increased Call Latency and Dropped Calls For A Subset Of Customers In The Japan Region

> Twilio status incident “Increased Call Latency and Dropped Calls For A Subset Of Customers In The Japan Region” on 2021-09-17: impact minor (vendor’s label), 1.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/m9kb8jpby9tg
Last updated: 2021-09-17T02:03:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-09-17 01:03 UTC · Resolved: 2021-09-17 02:03 UTC · Duration: 1.0 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/m9kb8jpby9tg](https://status.twilio.com/incidents/m9kb8jpby9tg)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-09-17 02:03 UTC: We are no longer seeing increased delays in processing Programmable Voice and SIP trunking functionality between Japan and US regions. This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2021-09-17 01:03 UTC, resolved after 1.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/m9kb8jpby9tg
- Citation: Twilio, “Increased Call Latency and Dropped Calls For A Subset Of Customers In The Japan Region” (2021-09-17 01:03 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/m9kb8jpby9tg (CC BY 4.0).
- Markdown link: `[Twilio: Increased Call Latency and Dropped Calls For A Subset Of Customers In The Japan Region (2021-09-17)](https://rewindex.com/company/twilio/incidents/m9kb8jpby9tg)`


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Canonical: https://rewindex.com/company/twilio/incidents/m9kb8jpby9tg · Markdown: https://rewindex.com/company/twilio/incidents/m9kb8jpby9tg.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/m9kb8jpby9tg · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:03:55.241Z