# Twilio: Our Engineers are Investigating an Issue with Degradation of Service From WhatsApp Resulting in Messaging Delays

> Twilio status incident “Our Engineers are Investigating an Issue with Degradation of Service From WhatsApp Resulting in Messaging Delays” on 2023-09-13: impact minor (vendor’s label), 7.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/m7z145bs68yl
Last updated: 2023-09-13T23:56:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-09-13 16:55 UTC · Resolved: 2023-09-13 23:56 UTC · Duration: 7.0 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/m7z145bs68yl](https://status.twilio.com/incidents/m7z145bs68yl)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-09-13 23:56 UTC: Messaging delays with WhatsApp and Facebook senders due to a WhatsApp outage have been resolved and messaging is operating normally at this time.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2023-09-13 16:55 UTC, resolved after 7.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/m7z145bs68yl
- Citation: Twilio, “Our Engineers are Investigating an Issue with Degradation of Service From WhatsApp Resulting in Messaging Delays” (2023-09-13 16:55 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/m7z145bs68yl (CC BY 4.0).
- Markdown link: `[Twilio: Our Engineers are Investigating an Issue with Degradation of Service From WhatsApp Resulting in Messaging Delays (2023-09-13)](https://rewindex.com/company/twilio/incidents/m7z145bs68yl)`


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Canonical: https://rewindex.com/company/twilio/incidents/m7z145bs68yl · Markdown: https://rewindex.com/company/twilio/incidents/m7z145bs68yl.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/m7z145bs68yl · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:26:01.357Z