# Twilio: Encoding Issue for Worker Attributes in Flex

> Twilio status incident “Encoding Issue for Worker Attributes in Flex” on 2024-07-26: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/m23m9nc7c7vc
Last updated: 2024-07-26T21:31:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-07-26 21:31 UTC · Resolved: 2024-07-26 21:31 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/m23m9nc7c7vc](https://status.twilio.com/incidents/m23m9nc7c7vc)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2024-07-26 21:31 UTC: Flex was degraded between 07:51 UTC on 07/19/2024 and 05:15pm UTC on 07/26/2024. During this period, customers may have experienced issues with tasks being assigned to workers in the event the workers had special characters as part of their attribute skills and updated these skills during the impact window. The issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2024-07-26 21:31 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/m23m9nc7c7vc
- Citation: Twilio, “Encoding Issue for Worker Attributes in Flex” (2024-07-26 21:31 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/m23m9nc7c7vc (CC BY 4.0).
- Markdown link: `[Twilio: Encoding Issue for Worker Attributes in Flex (2024-07-26)](https://rewindex.com/company/twilio/incidents/m23m9nc7c7vc)`


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Canonical: https://rewindex.com/company/twilio/incidents/m23m9nc7c7vc · Markdown: https://rewindex.com/company/twilio/incidents/m23m9nc7c7vc.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/m23m9nc7c7vc · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:21:08.364Z