# Twilio: Degraded CNAM Lookup in Lookup API, Elastic SIP Trunking, and IncomingPhoneNumber Resource

> Twilio status incident “Degraded CNAM Lookup in Lookup API, Elastic SIP Trunking, and IncomingPhoneNumber Resource” on 2021-10-13: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/m0q65y206q9m
Last updated: 2021-10-13T18:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-10-13 18:00 UTC · Resolved: 2021-10-13 18:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/m0q65y206q9m](https://status.twilio.com/incidents/m0q65y206q9m)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-10-13 18:00 UTC: CNAM lookups were degraded for 18 minutes between 20:32 and 20:50 Pacific Time on 10/12/2021. During this period, customers may have experienced null responses if using the Lookup API to query Caller Name, or if CNAM Lookup was enabled on their Elastic SIP Trunk, or if voice\_caller\_id\_lookup was enabled on their IncomingPhoneNumber resource. The issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2021-10-13 18:00 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/m0q65y206q9m
- Citation: Twilio, “Degraded CNAM Lookup in Lookup API, Elastic SIP Trunking, and IncomingPhoneNumber Resource” (2021-10-13 18:00 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/m0q65y206q9m (CC BY 4.0).
- Markdown link: `[Twilio: Degraded CNAM Lookup in Lookup API, Elastic SIP Trunking, and IncomingPhoneNumber Resource (2021-10-13)](https://rewindex.com/company/twilio/incidents/m0q65y206q9m)`


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Canonical: https://rewindex.com/company/twilio/incidents/m0q65y206q9m · Markdown: https://rewindex.com/company/twilio/incidents/m0q65y206q9m.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/m0q65y206q9m · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:48:59.957Z