# Twilio: SMS Delivery Delays from Twilio to Telcel Mexico

> Twilio status incident “SMS Delivery Delays from Twilio to Telcel Mexico” on 2026-10-25: impact minor (vendor’s label), 4.3 h, 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/m09vtrnmmjty
Last updated: 2026-10-26T03:34:00Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-25 23:15 UTC · Resolved: 2026-10-26 03:32 UTC · Duration: 4.3 h
- Updates: 4 · Affected components: CARRIER NETWORK - SMS, Latin America, SMS, Latin America
- [Vendor status page: https://status.twilio.com/incidents/m09vtrnmmjty](https://status.twilio.com/incidents/m09vtrnmmjty)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-25 23:15 UTC: Twilio customers may be experiencing SMS delivery delays from Twilio to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- **investigating** 2026-10-26 00:16 UTC: Twilio customers may be experiencing SMS delivery delays from Twilio to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- **monitoring** 2026-10-26 01:25 UTC: We have observed a recovery in SMS delivery from Twilio to Telcel network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- **resolved** 2026-10-26 03:32 UTC: The incident has been resolved and SMS delivery from Twilio to Telcel network subscribers in Mexico is operating normally.

## Rewindex changes for this incident

- 2026-10-26 00:23 UTC: [Incident updated: SMS Delivery Delays from Twilio to Telcel Mexico](https://rewindex.com/change/r385daa45e1c124.md)
- 2026-10-26 01:33 UTC: [Incident updated: SMS Delivery Delays from Twilio to Telcel Mexico](https://rewindex.com/change/rf21de91b435d64.md)
- 2026-10-26 03:34 UTC: [Incident updated: SMS Delivery Delays from Twilio to Telcel Mexico](https://rewindex.com/change/r1116944621012b.md)

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-10-25 23:15 UTC, resolved after 4.3 h, 4 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/m09vtrnmmjty
- Citation: Twilio, “SMS Delivery Delays from Twilio to Telcel Mexico” (2026-10-25 23:15 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/m09vtrnmmjty (CC BY 4.0).
- Markdown link: `[Twilio: SMS Delivery Delays from Twilio to Telcel Mexico (2026-10-25)](https://rewindex.com/company/twilio/incidents/m09vtrnmmjty)`


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Canonical: https://rewindex.com/company/twilio/incidents/m09vtrnmmjty · Markdown: https://rewindex.com/company/twilio/incidents/m09vtrnmmjty.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/m09vtrnmmjty · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:28:38.190Z