# Twilio: Possible 503 Errors for Messaging Traffic in the Australia Region

> Twilio status incident “Possible 503 Errors for Messaging Traffic in the Australia Region” on 2026-10-28: impact minor (vendor’s label), 7.2 h, 6 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/lq2y20qkm8q5
Last updated: 2026-10-28T21:34:12Z

- Impact (vendor’s label): minor
- Status: resolved · edited after publishing
- Started: 2026-10-28 14:18 UTC · Resolved: 2026-10-28 21:32 UTC · Duration: 7.2 h
- Updates: 6 · Affected components: Programmable Messaging API, PROGRAMMABLE MESSAGING - Programmable Messaging API
- [Vendor status page: https://status.twilio.com/incidents/lq2y20qkm8q5](https://status.twilio.com/incidents/lq2y20qkm8q5)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **investigating** 2026-10-28 14:18 UTC: Our monitoring systems have detected a potential issue with potential failing in cell messaging-ingress-gateway-0. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- **identified** 2026-10-28 15:21 UTC: Our engineers have identified the issue with possible 503 Errors for Messaging Traffic for some customers in the Australia Region and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- **identified** 2026-10-28 16:20 UTC: Our engineers have identified the issue with possible 503 Errors for Messaging Traffic for some customers in the Australia Region and are continuing on working to deploy a fix. We expect to provide another update in 2 hours or as soon as more information becomes available.
- **identified** 2026-10-28 18:18 UTC: Our engineers have identified the issue with possible 503 Errors for Messaging Traffic for some customers in the Australia Region and are continuing on working to deploy a fix. We expect to provide another update in 4 hours or as soon as more information becomes available.
- **monitoring** 2026-10-28 21:03 UTC: Our engineers have deployed a fix, and are monitoring to confirm that affected customers in the Australia Region are no longer encountering 503 Errors for Messaging Traffic. We expect to provide another update in 30 minutes or as soon as more information becomes available.
- **resolved** 2026-10-28 21:32 UTC: Customers in the Australia Region are no longer encountering 503 Errors for Messaging Traffic. This incident has been resolved.

## Rewindex changes for this incident

- 2026-10-28 15:24 UTC: [Incident updated: Possible 503 Errors for Messaging Traffic in the Australia Region](https://rewindex.com/change/r8f3574d99c4d95.md)
- 2026-10-28 16:44 UTC: [Incident updated: Possible 503 Errors for Messaging Traffic in the Australia Region](https://rewindex.com/change/r29722034ad2f03.md)
- 2026-10-28 18:24 UTC: [Incident updated: Possible 503 Errors for Messaging Traffic in the Australia Region](https://rewindex.com/change/r51e163b3d76567.md)
- 2026-10-28 21:14 UTC: [Incident updated: Possible 503 Errors for Messaging Traffic in the Australia Region](https://rewindex.com/change/rb2e9d00719a36e.md)
- 2026-10-28 21:34 UTC: [Incident updated: Possible 503 Errors for Messaging Traffic in the Australia Region](https://rewindex.com/change/r7d8743938e17a7.md)

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2026-10-28 14:18 UTC, resolved after 7.2 h, 6 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/twilio/incidents/lq2y20qkm8q5
- Citation: Twilio, “Possible 503 Errors for Messaging Traffic in the Australia Region” (2026-10-28 14:18 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/lq2y20qkm8q5 (CC BY 4.0).
- Markdown link: `[Twilio: Possible 503 Errors for Messaging Traffic in the Australia Region (2026-10-28)](https://rewindex.com/company/twilio/incidents/lq2y20qkm8q5)`


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Canonical: https://rewindex.com/company/twilio/incidents/lq2y20qkm8q5 · Markdown: https://rewindex.com/company/twilio/incidents/lq2y20qkm8q5.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/lq2y20qkm8q5 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:15:02.578Z