# Twilio: Elevated 5XX HTTP Errors for Media Retrieval via the Media API

> Twilio status incident “Elevated 5XX HTTP Errors for Media Retrieval via the Media API” on 2023-11-03: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/l8l5jbqdb4pv
Last updated: 2023-11-03T22:42:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-11-03 22:42 UTC · Resolved: 2023-11-03 22:42 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/l8l5jbqdb4pv](https://status.twilio.com/incidents/l8l5jbqdb4pv)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-11-03 22:42 UTC: We experienced elevated 5XX count for media retrieval for 4 minutes between 2:38 AM and 2:42 AM Pacific Time on 11/03/2023. A subset of customers who attempted to fetch media from the /Messages/.../Media API received 5XX HTTP responses. The issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2023-11-03 22:42 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/l8l5jbqdb4pv
- Citation: Twilio, “Elevated 5XX HTTP Errors for Media Retrieval via the Media API” (2023-11-03 22:42 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/l8l5jbqdb4pv (CC BY 4.0).
- Markdown link: `[Twilio: Elevated 5XX HTTP Errors for Media Retrieval via the Media API (2023-11-03)](https://rewindex.com/company/twilio/incidents/l8l5jbqdb4pv)`


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Canonical: https://rewindex.com/company/twilio/incidents/l8l5jbqdb4pv · Markdown: https://rewindex.com/company/twilio/incidents/l8l5jbqdb4pv.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/l8l5jbqdb4pv · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:18:30.138Z