# Twilio: Programmable Chat Console User Detail Retrieval Failures

> Twilio status incident “Programmable Chat Console User Detail Retrieval Failures” on 2019-11-13: impact minor (vendor’s label), 2.9 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/l7d1hd4z2bfl
Last updated: 2019-11-14T01:07:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2019-11-13 22:13 UTC · Resolved: 2019-11-14 01:07 UTC · Duration: 2.9 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/l7d1hd4z2bfl](https://status.twilio.com/incidents/l7d1hd4z2bfl)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2019-11-14 01:07 UTC: The 404 issues when navigating to user details for Chat Service Users has been fixed. The cause of this issue has been resolved and we anticipate no further trouble.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2019-11-13 22:13 UTC, resolved after 2.9 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/l7d1hd4z2bfl
- Citation: Twilio, “Programmable Chat Console User Detail Retrieval Failures” (2019-11-13 22:13 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/l7d1hd4z2bfl (CC BY 4.0).
- Markdown link: `[Twilio: Programmable Chat Console User Detail Retrieval Failures (2019-11-13)](https://rewindex.com/company/twilio/incidents/l7d1hd4z2bfl)`


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Canonical: https://rewindex.com/company/twilio/incidents/l7d1hd4z2bfl · Markdown: https://rewindex.com/company/twilio/incidents/l7d1hd4z2bfl.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/l7d1hd4z2bfl · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T13:58:28.853Z