# Twilio: Help Center Assistant Prompts are Affected for Unauthenticated Users

> Twilio status incident “Help Center Assistant Prompts are Affected for Unauthenticated Users” on 2024-09-23: impact minor (vendor’s label), 2.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/l65872fbqncn
Last updated: 2024-09-23T22:37:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2024-09-23 20:34 UTC · Resolved: 2024-09-23 22:37 UTC · Duration: 2.0 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/l65872fbqncn](https://status.twilio.com/incidents/l65872fbqncn)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2024-09-23 22:37 UTC: The Help Center Assistant in the Twilio Help Center is operating normally for unauthenticated users at this time. This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Twilio, started 2024-09-23 20:34 UTC, resolved after 2.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/l65872fbqncn
- Citation: Twilio, “Help Center Assistant Prompts are Affected for Unauthenticated Users” (2024-09-23 20:34 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/l65872fbqncn (CC BY 4.0).
- Markdown link: `[Twilio: Help Center Assistant Prompts are Affected for Unauthenticated Users (2024-09-23)](https://rewindex.com/company/twilio/incidents/l65872fbqncn)`


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Canonical: https://rewindex.com/company/twilio/incidents/l65872fbqncn · Markdown: https://rewindex.com/company/twilio/incidents/l65872fbqncn.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/l65872fbqncn · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:20:01.270Z