# Twilio: Account’s Balance Not Updating in Console After Successful Payments

> Twilio status incident “Account’s Balance Not Updating in Console After Successful Payments” on 2023-10-26: impact none (vendor’s label), 1.0 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/l2v5h8q31cmt
Last updated: 2023-10-26T19:37:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-10-26 18:37 UTC · Resolved: 2023-10-26 19:37 UTC · Duration: 1.0 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/l2v5h8q31cmt](https://status.twilio.com/incidents/l2v5h8q31cmt)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-10-26 19:37 UTC: Twilio billing was degraded for 22 hours and 9 minutes between 10:42 AM Pacific Time on 10/25/2023 and 8:51 AM Pacific Time on 10/26/2023. During this period of time, customers may have been notified that payments were successful, but the funds were not reflected in the Twilio Console. The issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2023-10-26 18:37 UTC, resolved after 1.0 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/l2v5h8q31cmt
- Citation: Twilio, “Account’s Balance Not Updating in Console After Successful Payments” (2023-10-26 18:37 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/l2v5h8q31cmt (CC BY 4.0).
- Markdown link: `[Twilio: Account’s Balance Not Updating in Console After Successful Payments (2023-10-26)](https://rewindex.com/company/twilio/incidents/l2v5h8q31cmt)`


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Canonical: https://rewindex.com/company/twilio/incidents/l2v5h8q31cmt · Markdown: https://rewindex.com/company/twilio/incidents/l2v5h8q31cmt.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/l2v5h8q31cmt · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:31:25.289Z