# Twilio: Sending and Receiving Messages via WhatsApp Business API Unavailable

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2021-03-19 17:36 UTC · Resolved: 2021-03-19 19:19 UTC · Duration: 1.7 h
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/l1v60df4q2nq](https://status.twilio.com/incidents/l1v60df4q2nq)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2021-03-19 19:19 UTC: We are no longer experiencing issues sending and receiving messages via the WhatsApp Business API and Facebook Messenger. Message requests queued during the incident has now been processed. Most messages were delayed, with a small subset of outbound messages failed. The system is operating normally, and the incident is now closed.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/twilio/incidents/l1v60df4q2nq · Markdown: https://rewindex.com/company/twilio/incidents/l1v60df4q2nq.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/l1v60df4q2nq · Generated 2026-10-18T11:44:29.710Z