# Twilio: Billing Events Missing Video Recordings

> Twilio status incident “Billing Events Missing Video Recordings” on 2023-04-25: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/twilio/incidents/l0wrd414md5s
Last updated: 2023-04-25T20:30:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2023-04-25 20:30 UTC · Resolved: 2023-04-25 20:30 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.twilio.com/incidents/l0wrd414md5s](https://status.twilio.com/incidents/l0wrd414md5s)
- [Company: Twilio](https://rewindex.com/company/twilio.md)

## Timeline of updates

- **resolved** 2023-04-25 20:30 UTC: Twilio billing was degraded where storing video recordings were affected between March 16th at 11:00 am to April 13th at 10:00 am Pacific Time. During this period of time, customers may have been underbilled for part of March. The issue has now been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Twilio, started 2023-04-25 20:30 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/twilio/incidents/l0wrd414md5s
- Citation: Twilio, “Billing Events Missing Video Recordings” (2023-04-25 20:30 UTC). Archived by Rewindex: https://rewindex.com/company/twilio/incidents/l0wrd414md5s (CC BY 4.0).
- Markdown link: `[Twilio: Billing Events Missing Video Recordings (2023-04-25)](https://rewindex.com/company/twilio/incidents/l0wrd414md5s)`


---
Canonical: https://rewindex.com/company/twilio/incidents/l0wrd414md5s · Markdown: https://rewindex.com/company/twilio/incidents/l0wrd414md5s.md · JSON: https://rewindex.com/api/v1/companies/twilio/incidents/l0wrd414md5s · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:20:03.041Z